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Fast Rent A Car launch in 1990, Fast Rent A Car has focused on core values such as strong customer service and excellent value for money. This successful formula has seen the Abu Dhabi-based company grow across the Emirates to become the premier locally owned vehicle rental company. |
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Fast Rent A Car Mission, Vision and Objectives Mission: To be the industry benchmark and the number one customer choice for all transportation services, locally and regionally. Vision: Grow and transform into the largest employee owned regional company, offering innovative transportation solutions, which exceed all stakeholders' expectations. Objectives: We are Customer centric organization and consider this essential for our success. We listen to our customers; provide them superior service exceeding their expectation. Thus earning their trust, respect and confidence. We are a cohesive team. We believe in collaboration, pro-activeness, professionalism, investing in our people, technology, quality, continuous learning and improvement. We believe in Innovation. We empower our people to be creative, listen to them and reward innovation and creativity. We are guided by Ethical principles. We are committed to being open, honest, reliable and respectful in our dealings with our people and stakeholders. We value our Stakeholders. We have transparent interactivity with the stakeholders, ensuring mutual success and fulfilment of our mission. We honour our commitment to Society. We recognize the responsibility and opportunity to contribute to society and make a meaningful difference. We communicate world-class brand image. We ensure effective corporate visibility. We have the trust of the Shareholders. We are committed to delivering healthy return on investment and wealth generation. World Class Service: An ISO 9001:2008 certified company and a member of the Emirates National Group (ENG), Fast Rent A Car has earned a reputation for world class performance with its award-winning customer service, which has been honoured in consecutive years at the prestigious Sheikh Khalifa Excellence Awards. A reputation, built on a dedication to providing the highest standards of customer service, stemming from years of experience operating in the complex UAE market. This commitment has led to recognition in the customer service category of the Sheikh Khalifa Excellence Awards in 2006 through 2013, making it the very first car rental agency to receive such awards. Serving you in the community Fast Rent A Car takes its commitment to being a socially responsible organisation very seriously and prides itself on being an integral part of the community and supporting important initiatives throughout the year. From involvement with local businesses and government municipalities to globally recognised organisations and charities, Fast Rent A Car supports the local community on many different levels to ensure it gives back to the public that supports the UAE's leading locally owned vehicle rental agency. Fast Fleet: Providing market-leading standards in the field of vehicle rental services, Fast Rent A Car offers arguably the most comprehensive line-up of any company in the UAE. From a small car for daily rental or a fleet of buses to meet corporate requirements, customers can be confident of finding a tailor-made solution to their needs and budgets. A wide range of models, available across 35 categories of vehicles, and ranging from a nimble Nissan Tida to a luxury bus, can be found within Fast Rent A Car's all-inclusive line up. Fast Network With one of the largest networks of branches (19) and pick-up points in the emirates, Fast Rent A Car prides itself in offering a wide range of services that suit all business and leisure customers. The services include: Daily and weekly rentals Short term commercial vehicle rental Short term leases from 1 to 12 months Long term leases from 1 to 3 years Chauffeur drive services with uniformed, multi-lingual drivers Busing services 24-hour service Instant international reservation facility via a tie-up with Holiday Autos Fleet management Fast People: Employees at Fast Rent A Car are both assets and ambassadors for the agency and are committed to best practise, award winning customer service. Fast Rent A Car invests in consistent training and development, to ensure customers have peace-of-mind through support from a highly trained team of agents. From your initial query to the handover of your preferred vehicle, Fast Rent A Car representatives are with you to ensure your needs are met every step of the way.
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